Houston ENT Clinic Shifts to Technology for Schedule and Appointment Management
Staffed with over 40 suppliers and serving more than 700 sufferers daily, the Houston ENT & Allergy Clinic is one of the nation’s top ear, nose, and throat (ENT) clinics. The primary goal of the clinic ever since it opened its doors over 110 years ago is to enhance and optimize patient access to care.
Charles Leider, director of health info management at the clinic, has years of experience working with health IT and medical quality measures reporting to identify and implement the best possible technology that may assist patient care and make the lives of staff simpler.
He shifted to health IT vendor Luma Health nearly two years ago for its mobile-first tech for a wiser way to fill empty slots in schedules and optimize referral and appointment availability. As a specialty clinic, it relies on referrals.
The feature workers were most excited about to improve the clinic’s potential to see more sufferers was the automated text messaging outreach – affected person reminders and confirmations could be handled via text robotically, freeing up staff from making quite a few time-consuming phone calls.
There’s a variety of patient engagement and text messaging techniques on the health IT market right now. Some of the distributors of these applied sciences include Casetabs, Demandforce, Medici, OhMD, Patient Trak, PerfectServe, Revenue Well Systems, and Solutionreach.