Providence Introduces Digital Consumer Tools for COVID-19
A recent IDC Health Insights presentation centered on health IT sector tendencies during and after the COVID-19 period. It examined a few of tools and techniques that stand to gain ground in the months ahead as well being systems build on classes learned during the coronavirus crisis.
In addition, the general public health emergency ought to stand to refocus consideration on “vulnerable populations, together with the elderly, underserved, homeless, and incarcerated.”
More broadly, IDC researchers appeared forward to shopper-facing affected person engagement and experience, developments comparable to “Creation of the ‘digital front door’ to engage patients at each touchpoint using client technology.”
This term, “digital front door” is not brand new. More and more health methods, having recognized the ubiquity of smartphones and other client tools, are embracing that strategy and shifting towards “community-based digital health services,” as IDC defines it, “participating with customers using their very own technology.”
The COVID-19 public health emergency has put a spotlight on the value of being able to join with sufferers where they’re, and with their own know-how, to assist assess and triage symptoms.
One health system that has been a longtime advocate of the digital front door method is Seattle-based Windfall, which in March found itself dealing with surges of new sufferers as Washington State became the first American hotspot of COVID-19.